Graphalloy holds virtual engineering meetings with customers

Graphalloy's Eric Ford.
Graphalloy's Eric Ford.

During the past year, Eric Ford, VP of Sales & Marketing at bushing materials company Graphalloy, has been promoting virtual meetings with global sales reps unable to visit customers in-person due to Covid-19 restrictions.

Due to travel restrictions, these meetings have been a productive way to “visit” customers and help engineer upgrades to the Graphalloy bushing material.

Graphalloy says that the sales reps and customers have responded very positively to the virtual meetings.

“We are conducting multiple meetings per week now, all over the world,” said Ford. “This solution allows us to present a graphic overview of the Graphalloy product line, including successful applications, while our engineers answer any of the customer’s technical questions regarding design considerations.”

“These virtual meetings benefit our customers by allowing various members of our support team to participate, while the customer can invite multiple members of their team, from various locations, to attend at the same time,” added Ford. “It’s much more dynamic and detailed than simply sending emails back and forth.”