Hamworthy Pumps has announced a new service provider concept to support customers and protect the value of its own brand.
The Singaporean manufacturer of marine and offshore pumps plans to enter into agreements with external service providers in key markets who will keep the most common spare parts and replacement pumps in stock.
The goal is to strengthen aftersales activities and make it easier and cheaper for customers to get authorised service and replacement pumps.
“We want to make it easier for the customer to purchase original spare parts and authorised services. With a local presence, we will be able to deliver critical wear parts like bearings, o-rings, shaft seals and the most sought-after replacement pumps within 48 hours,” said Morten Christian Larsen, Aftersales director at Svanehøj Group, Hamworthy Pumps’ parent company.
Hamworthy has just signed its first contract with PumpsPlus, a Canadian sales and service provider in the Canadian industrial market. PumpsPlus has its head office in Saint John, New Brunswick, and service and repair facilities in Dartmouth, Nova Scotia and St John’s, Newfoundland.
“PumpsPlus already represent a number of well-known pump manufacturers in different markets, and their knowledge and experience in pumps will help us grow our business in Canada,” said Alex Dickinson, regional sales manager at Hamworthy Pumps. “We expect our Canadian customers to benefit from this agreement because local representation for spares and services significantly reduces delivery times and costs.”
“Our new partnership with Hamworthy Pumps puts PumpsPlus in a position to be a full-service provider for marine pumps nationwide,” said Cory White, technical sales representative at PumpsPlus. “It allows us to become a one-stop-shop for customers, from sales to services and engineering support. This partnership will allow us to take on jobs that we otherwise would not have been able to do”.
Hamworthy Pumps is aiming to enter agreements with local service providers in 15 countries within the next 12 months, including Korea, China, the UK and the Middle East.