Cardiff-based Renold Couplings has donated £5,000 to a children's charity through its annual customer satisfaction survey. For each unique survey response collected, the company pledged to donate £5 to ‘Make A Wish’, a UK charity for children and young people fighting life-threatening conditions.
Good level of satisfaction
In line with its Step2020 commitment to continuous improvement, Renold Couplings is examining its current performance. The survey found a generally good level of satisfaction in terms of the day-to-day performance of the company while highlighting key areas of improvement.
A Step to Service project has been launched to ensure action is taken on the survey feedback and to drive improvements for customer experience across all departments of the business.
