Ciric will oversee operational activities at every level of the company, working with distributors and internal teams to maintain customer satisfaction.
She comes to Tsurumi with 10 years of experience in distribution, warehouse and supply chain operations.
“As I got to know the Tsurumi team through the interview process, I was immediately attracted to the culture and positive energy of who are now my coworkers,” said Ciric. “I felt the work environment was open to new ideas and that would allow me to use my experience to flourish in this role.”
Ciric developed her warehouse management and supply chain knowledge in previous roles by working closely with sales, operations, customer service, and logistics teams. Her past efforts focused on creating standard work, shortening communication flows, improving warehouse architecture, material flow, and continuous improvement of order execution to drive on-time deliveries.
“I believe this closely aligns with Tsurumi’s goals and is a strategy we can execute together,” added Ciric. “In my previous roles, service levels rose to their peak while also driving productivity across warehouse and customer service.”
Glenn Wieczorek, Tsurumi America’s managing director, said: “Michelle will strengthen the company’s team and boost its stock availability and delivery times. She’s a great addition to our team and is already making a positive impact.”
Ciric holds a bachelor’s degree in education and psychology and a master’s degree in counseling from Concordia University Chicago.